Custom CRM and ERP in Saudi Arabia, built around your business
Sales, stock, invoicing and payroll in one system, shaped around the way your team already works. Live in 4 to 6 weeks, ZATCA ready, and the source code is yours.
Last updated July 2026 · Built to current ZATCA Phase 2, GOSI and WPS requirements
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What is a custom CRM and ERP system?
A custom CRM and ERP system is software built specifically for one business, covering sales, inventory, invoicing, HR and reporting in a single platform, instead of a licensed product the team has to work around. For Saudi companies it also means ZATCA Phase 2 e-invoicing, 15% VAT handling, Arabic and Hijri calendar support, and GOSI aligned payroll with WPS file generation built in rather than bolted on. Custom builds in Saudi Arabia typically start around SAR 9,000 for a single module.
We build these for companies in Riyadh, Jeddah, Dammam, Al Khobar and Jubail, and the source code, database and documentation are handed to you at launch.
What most teams deal with today
- Customer details split across spreadsheets and WhatsApp groups
- The sales pipeline lives in one person's head
- Stock on paper never matches stock in the warehouse
- Invoices typed by hand, ZATCA compliance a monthly worry
- Head office waits for month end to see branch numbers
- A vendor licence controls your data and your renewal price
What changes on your own system
- One customer record every department opens and updates
- A shared pipeline with follow-up reminders that actually fire
- Live stock levels that move the moment an order is raised
- Phase 2 e-invoices with QR and VAT generated automatically
- One dashboard, every branch, updated as it happens
- Source code, database and documentation sit with you
What your CRM and ERP system includes
Start with the modules you need now and add the rest later. Every module is built by our own team, not licensed off the shelf and left for you to configure.
Sales pipeline & CRM
Track every lead from first call to signed contract, with reminders that stop deals going quiet.
Inventory & warehouse
Live stock across every branch, tied directly to sales orders, purchase orders and returns.
ZATCA e-invoicing & VAT
Phase 2 compliant invoices, 15% VAT handling and audit-ready records from the day you go live.
HR, payroll & WPS
GOSI aligned payroll and Wage Protection System files, without paying for a separate HR tool.
Multi-branch control
Role based access so head office sees everything and each branch sees only what it needs.
Full ownership, no lock-in
Code, database and documentation are handed over at launch. Nothing switches off if you leave.
Off-the-shelf ERP vs a custom build
Six things worth comparing before you sign a licence. Here is where each option actually lands.
| Factor | Off-the-shelf ERP | Custom build |
|---|---|---|
| Cost structure | Per-user licence that grows every time you hire | One build cost, then optional support only |
| Fit to your process | Your team changes how it works to suit the software | The software is shaped around how you already work |
| ZATCA compliance | Often a paid module or a local partner add-on | Phase 2 e-invoicing built in from day one |
| Arabic & Hijri support | Varies by vendor, sometimes partial | Arabic interface and Hijri calendar included |
| Changing something | Raise a ticket and wait for the vendor roadmap | Your developer or ours can change it directly |
| If you stop paying | Access ends and your data sits with the vendor | You already hold the code, database and documentation |
Connects to the tools you already pay for
Nothing needs ripping out on day one. We connect what is worth keeping and replace what is not.
One fixed price, agreed before we start
You approve the scope and the number in writing. No hourly surprises halfway through the build.
Discovery call
30 minutes to map how sales, stock and operations really move through your business today.
Scope & fixed quote
A written proposal covering modules, timeline and one price, signed off before work begins.
Process mapping
We document how each department works, so the system fits your business instead of the reverse.
Build & configure
CRM, inventory, invoicing and HR modules are built and connected around your workflow.
Compliance setup
ZATCA e-invoicing, VAT and WPS payroll configured and tested against Saudi requirements.
Data migration
Your customer, stock and financial records are cleaned and moved in, not re-typed from scratch.
Training & launch
Your team trains on the real system before go-live, with 30 days of support included.
Ongoing tuning
We review how the system is actually used and refine workflows as the business grows.
What changed after go-live
Three recent deployments across contracting, retail and professional services.
Contracting & Construction
General contracting firm
Bids, procurement and site inventory moved off spreadsheets into one system, so project managers stopped chasing numbers between offices.
Multi-Branch Retail
Multi-branch retailer
Five branches now share one inventory and sales dashboard, so head office sees stock movement without calling each store.
Professional Services
Consultancy & training provider
The sales pipeline was connected to invoicing and client records, replacing three disconnected spreadsheets and a shared inbox.
CRM and ERP pricing in Saudi Arabia
One build cost, no per-user licence. You pay once to build it and you own it. Monthly support is optional, not a condition of keeping your system running.
Starter
For one team that needs to get organised first
- One module: CRM or inventory
- Up to 10 users
- Arabic and English interface
- Core reporting dashboard
- 1 month support after launch
Professional
For growing businesses running more than one branch
- CRM, inventory and invoicing
- ZATCA Phase 2 e-invoicing
- Multi-branch dashboards
- Data migrated from your spreadsheets
- 3 months support after launch
- Free process review included
Enterprise
For companies running finance, HR and operations together
- Full CRM, ERP, HR and payroll suite
- GOSI and WPS payroll integration
- Unlimited branches and users
- Full source code ownership
- 6 months maintenance
- Monthly performance reviews
Final price depends on modules, user count and integration complexity. It is confirmed in writing before any work starts.
What owners say after the first quarter
Feedback from teams who moved off spreadsheets.
“We ran three different spreadsheets for sales, stock and invoicing. Now it is one system, and everyone finally sees the same numbers.”
Operations Director, contracting firm
“ZATCA compliance was our biggest worry going in. It was handled properly from day one, and the invoicing team barely noticed the switch.”
Finance Manager, retail chain
“Knowing we own the code and the data made this an easy decision. We are not locked into anyone's licence anymore.”
Founder, consultancy firm
Custom CRM and ERP in Saudi Arabia: common questions
Straight answers to what owners ask before signing.
A single module build such as CRM or inventory starts from SAR 9,000. A multi-module system with ZATCA e-invoicing, multi-branch dashboards and data migration usually runs SAR 25,000 and above, and a full suite with HR and WPS payroll from SAR 50,000. There is no per-user licence, so the cost does not grow every time you hire.
A single module rollout such as CRM or inventory usually goes live in 4 to 6 weeks. Multi-module builds with ZATCA e-invoicing and data migration take 8 to 12 weeks, depending on how many branches you run and how clean your existing data is.
Off-the-shelf makes sense if your processes are standard and you are happy to work the way the software expects. A custom build makes sense when your workflow is the thing that makes you competitive, when per-user licences are getting expensive as you grow, or when you need ZATCA, Arabic and WPS handled properly rather than as add-ons.
Yes. E-invoicing with QR codes, 15% VAT handling and audit-ready records are built in from the start and tested against ZATCA requirements before you go live.
Yes. At handover you receive the full source code, the database and complete documentation. There is no licence that switches off and no vendor holding your data.
Yes. Customer, inventory and financial records are cleaned and migrated as part of the build, so your team starts with real data instead of an empty system.
The Enterprise package includes GOSI aligned payroll and Wage Protection System file generation, so HR and finance work from the same system as sales and inventory.
Yes. Training runs on the real system with your own data before launch, not on a demo, so nobody is learning the software on the day it goes live. Support is included for 30 days afterwards.
A 30 minute call where we map how sales, stock and invoicing move through your business today, followed by a short written summary of the three places you lose the most time and what a single system would change.
Stop reconciling numbers by hand
Book a free process review and see exactly where a single system saves your team the most hours every month.
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